HR Outsourcing (HRO) – 1 Day Executive Workshop

Where & When?

The Institute of Directors, 116 Pall Mall, London, SW1Y 5ED – See Google Maps

18th March 2010, IoD London
28th January 2010, IoD, London – (PLEASE NOTE WE ARE NO LONGER TAKING BOOKINGS FOR THIS COURSE DATE)

Workshop Overview

This pragmatic executive workshop is delivered from an impartial standpoint, without pre-conceived ideas as to whether HRO is the right choice for your organisation. Instead the workshop focuses on an analytical and structured approach to determining readiness and delivering effective HRO programmes. Whether it is a project you are anticipating, you are currently in an HRO arrangement, or even renewing or renegotiating a new contract, this workshop will add value to your endeavours. Drawing from real world case studies and learning to apply proven consulting methods and tools, delegates are empowered with the advanced skills and techniques required to deliver and transition HRO success in your organisation – Glass Bead Consulting’s understanding of HRO in the wider context of HR Transformation makes this workshop a hugely valuable investment and due diligence exercise.

What will the workshop cover?

09:30 Welcome & Introductions

09:45 Overview of HRO

Why outsource?
Sourcing strategy and HR Operating Models
Understanding the opportunity and the risks

Morning Refreshment Break

11:00 Evaluating What, How & When you can Outsource Effectively

The scope
Single vs multiple process
Example of winning roadmaps

12:00 Knowing if Your Organisation is Ready for HRO Success or Doomed to Fail

HRO Assessment
Cost Baselines & Business Case
Cultural fit

Lunch with Fellow Delegates in Exceptional IoD Restaurant

14:00 Masterminding a Fit-for-Purpose HRO Contract

The HRO Contract
Constructing a Business Case for acceptance

14:45 Selecting Your Perfect HRO Partner

Overall Evaluation process
Tools and Templates

Afternoon Refreshment Break

15:45 Ensuring a Seamless HR Transition

The Importance of Project & Change Management
Objectives of Due Diligence & Transition
Governance/ Establishing a Transition team
The retained organisation

16:30 The Secrets to Optimising Vendor Relationships

Key Roles in HRO Contract
Examples of Vendor Governance
Vendor Optimisation

17:00 Finally, Before you Start

Avoiding the common pitfalls
Critical Success Factors from 100 contracts
10 practical tips to get you started

17:30 Summary

Example workshop agenda

Is this Workshop right for me?

This workshop is aimed at HR Leaders as well as General Business or Finance Leaders, Procurement Experts, HR & HRIS Project Managers, Lawyers, HRO Vendors, HR Transformers and Change Agents.

Downloads

Download the extended agenda for more information below:

Who’s Leading the Workshop?

Andrew Spence, Glass Bead Consulting’s Founder and Managing Director is a pioneer and global authority on HRO having transitioned the 1st processes in the 1st global HRO deal with Andrew has held senior roles at Deloitte and global outsourcing firm Accenture where he has successfully conducted multiple, high profile due diligence, transition and transformation projects. His experience at both the client and supplier side make for an insightful perspective on HRO. He also has an intimate knowledge of the HRO vendor marketplace having witnessed some of the world’s leading service centres at first hand in locations such as Bangalore, Brno, Budapest, Prague, Glasgow and Texas.

Andrew’s project experience includes major assignments in Banking, Transportation, the NHS as well as numerous UK Public Sector Departments.

Learning Outcomes

Upon completion of this workshop you will be able to:

Understand HRO, sourcing strategy in a HR Transformation context
Leverage our Consultant’s Toolkit that, as a delegate, you gain exclusive use of
Evaluate the HRO Marketplace based on your requirements
Conduct an HRO Readiness Assessment in your organisation
Appreciate the risks & pre-empt the costly pitfalls inherent with HRO
Initiate the roadmap & vendor evaluation process back in your workplace
Understand different Governance options for implementing and managing HRO contracts