What Next for HR? Connecting HR at HRO Europe

From Rangoon to London to the canals of Amsterdam, the smell of transformational change is in the air.
 
I will be at the HR Outsourcing Europe Summit (Twitter hashtag #HROEurope or follow @HROEurope ) in Amsterdam this week discussing topics in HR Transformation and HR Outsourcing.
 
I will also be joining a distinguished Plenary Panel discussing, “What next for HR ?  How HR leaders should be confronting the coming decade.” This will be hosted by Dirk Olin, Editor of HRO Today and HRO Europe
 
The panellists will include :-

– Peter Cappelli, Director of the Centre for Human Resources, The Wharton School

– Nigel Perks, Chief Human Resources Officer, BT Global Services

– Jane Owen Jones, Founder, Lloyds Masters

– Andrew Spence, Founder, Glass Bead Consulting

– Jon Ingham, Executive Consultant, Strategic HCM

 
One of themes of the discussion will probably be the impact of Social Media on HR. Rather than talk about how Social Media will change our workplaces, here is an opportunity to join in. I will be chairing (@AndySpence on Twitter) the 3rd Connecting HR Chat, #cHRChat, with Jon Ingham, @JonIngham, at the conference.
 
Connecting HR is an online community “getting more HR people involved in social media since 2010". 
 
Here are the details, we look forward to continuing the discussion!
Date – Wednesday 17th November
Time – 4pm GMT, 5pm CET, 11am EST
Twitter HashTag – #cHRChat and for those at the conference #HROEurope
What to do – just join in and remember to use the hashtag #CHRChat with every Tweet!
Still not sure?
Here’s a couple of articles to get you go going :- Still a HR Twitter Virgin ? or still need some inspiration?  HR Transformers on Twitter
 
Here are some questions to get the #cHRChat started :-
1.       What are the current drivers for HR Transformation?
2.       What role does outsourcing play in HR Transformation?
3.       Will social media transform HR?
4.       Also which will be more influential on transforming HR in the next 5 years (1) Social Media (2) Outsourcing (3) Oracle Fusion ?
 
Looking forward to some great transformational discussions on Wednesday!
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4 Responses to “What Next for HR? Connecting HR at HRO Europe”

  1. Tweets that mention HR Transformer Blog ยป Blog Archive ยป What Next for HR? Connecting HR at HRO Europe -- Topsy.com Says:

    […] This post was mentioned on Twitter by Andrew Spence and Andrew Spence, Victorio Milian. Victorio Milian said: RT @AndySpence: What next for HR? ConnectingHR at #HROEurope @HROEurope #cHRChat #ConnectingHR #HRBlogs #HR http://ht.ly/39NOK […]

  2. AndySpence Says:

    4:04 pm                joningham:         I'll start without him – we're both in Amsterdam at HRO (HR Outsourcing World) Europe and we'll be chatting about HR Transformation #chrchat

    4:05 pm                joningham:         So, who do we have with us so far?, please do say hello, and what you're doing, interest in HR Outsourcing etc #chrchat

    4:10 pm                gmcglyne:           #chrchat hi there….fascinated by SoMe and hr…however sourced

    4:10 pm                mariogastaldi:    So I am glad to be here #chrchat … I have a general interest in HR , OD collaboration, engagement, social technologies ..

    4:11 pm                andyspence:      So 1st question, is What are the current drivers for HR Transformation? #chrchat #hroeurope

    4:11 pm                ALISONCHISNELL:            Have worked with outsourced HR admin and also (as currently) in-house team. Also looking at outsourcing for China JV #cHRchat

    4:12 pm                olliegardener:    Should form a club! RT @mariogastaldi: I have a general interest in HR , OD collaboration, engagement, social technologies .. #chrchat

    4:12 pm                naturalgrump:   For us it's two businesses merging, driving a lot of structural change and means new forms of collaboration need to be sought out #chrchat

    4:12 pm                joningham:         We've been having some interesting sessions here – @andyspence and I were on a panel with Peter Cappelli this morning #chrchat #hroeurope

    4:13 pm                joningham:         RT @andyspence: So 1st question, is What are the current drivers for HR Transformation? #chrchat #hroeurope

    4:13 pm                joningham:         We talked about recession, and also increasing complexity as key drivers #chrchat

    4:13 pm                mariogastaldi:    #chrchat re 1st Q : courage , capacity to take some balanced risks in order to impact and benefit the org's environment

    4:13 pm                sarahfmatthews:             Hi everyone at #chrchat – 10 min before disappear down #Underground

    4:14 pm                gmcglyne:           #cHRchat last HRO i led the main driver for chosing it was ability to establish capability within tight timeframes

    4:14 pm                andyspence:      Hi @naturalgrump so M&A is a key driver, have you decided what is common and what will remain separate in both businesses? #chrchat

    4:15 pm                naturalgrump:   We've been fortunate to weather the recession coming out relatively unhurt. There was some pain, but we've gone passed that #chrchat

    4:15 pm                andyspence:      @sarahfmatthews Hi Sarah and welcome before you go underground anyway! #chrchat

    4:16 pm                naturalgrump:   @naturalgrump we have yes. Fortunately our Head of HR has been through this process already so it makes for an easier transition #chrchat

    4:17 pm                olliegardener:    q1: Drivers for transformation: passion and engagement – as well as budget squeeze, employees' and customers' changing expections. #chrchat

    4:17 pm                mariogastaldi:    #chrchat also organizations are to become very different; boundaries … (what's in and out of an org,) will be fuzzy.

    4:18 pm                joningham:         Some interesting research presented by Anthony Hesketh from Lancaster about HRO companies benefiting from greater predictability #chrchat

    4:18 pm                andyspence:      @gmcglyne Hi Gavin #chrchat – do you think HRO can deliver this quicker that DIY? For info, what sort of timescales?

    4:19 pm                joningham:         Allowing them to respond to recession more easily #chrchat

    4:19 pm                sarahfmatthews:             Re Q1 #chrchat HR being more commercial, externally focused, less of a policing role & collaborating internally & externally

    4:19 pm                gmcglyne:           #chrchat full service HR capabilty to support 3,000 in 6 months tops

    4:19 pm                mijori23:              RT @mariogastaldi: #chrchat also organizations are to become very different; boundaries … (what's in and out of an org,) will be fuzzy.

    4:19 pm                mijori23:              RT @olliegardener: q1: Drivers for transformation: passion and engagement – as well as budget squeeze, employees' and customers' changing expections. #chrchat

    4:20 pm                mijori23:              RT @sarahfmatthews: Re Q1 #chrchat HR being more commercial, externally focused, less of a policing role & collaborating internally & externally

    4:20 pm                mariogastaldi:    #chrchat HR competencies will become embedded in the line?

    4:20 pm                andyspence:      Hesketh also asked a good question, how do organisations measure Transformation ? #chrchat

    4:21 pm                KevinJBall:           #chrchat As a function, change has been mostly incremental no step changes.'What' the function does is similar 'where' and 'how' maybe less

    4:21 pm                joningham:         Andy's just talking to HROA about this 'twitterphon' #chrchat

    4:22 pm                gmcglyne:           @AndySpence transformation should be measured in beads – of sweat and tears #cHRchat

    4:23 pm                WillCleare:          We have been acquired recently and the underlying fundamental has been communication. Comm of vision; plan; future security etc #chrchat

    4:23 pm                mariogastaldi:    #chrchat many are questioning the need for HR? At least the way it is today?

    4:24 pm                olliegardener:    @andyspence Valuable transformation (or transformation for its own good?) Support org ability to profit from change – long term? #chrchat

    4:25 pm                WillCleare:          @mariogastaldi there will always be a need for Personnel but I agree, HR is now a very broad church… #chrchat

    4:26 pm                joningham:         Andy can't remember his Qs! Here you go: RT @AndySpence #cHRchat Question2 What role does outsourcing play in HR Transformation #HROEurope

    4:26 pm                andyspence:      @gmcglyne how funny – unit of measure = bucketloads! #chrchat

    4:27 pm                mariogastaldi:    #chrchat outsorcing broadens thinking and supports innovation – costs become variable …

    4:28 pm                mariogastaldi:    @WillCleare HR needs to show business value. Weak there. #chrchat

    4:29 pm                andyspence:      @mariogastaldi variable costs and predictability of costs seems to be a major driver #chrchat

    4:29 pm                joningham:         #chrchat q2 – an important one! Again, I liked Ant's points that it's about helping an organisation focus on what's important

    4:30 pm                joningham:         #chrchat q2 Is doing HR operations and admin important? – probably not….

    4:30 pm                KevinJBall:           #chrchat Outsourcing reduces HR to cost-based admin. Its putting the management of cost before the management of people.

    4:31 pm                mariogastaldi:    @AndySpence @joningham yes costs is the most obvious. Agree that is more about challenging the usual frames of thinking. #chrchat

    4:31 pm                andyspence:      @willcleare agree! having a vision is so important – to articulate the benefits, why it fits with org goals etc #chrchat

    4:32 pm                mariogastaldi:    #chrchat outsourcing HR supports healthy challenges to obsolete mind-sets.

    4:32 pm                garelaos:              RT @KevinJBall: #chrchat Outsourcing reduces HR to cost-based admin. Its putting the management of cost before the mgt of people. #chrchat

    4:33 pm                joningham:         #chrchat q2 But then with improvements in #HRTech, perhaps it's starting to get easier for orgs to improve efficiency themselves

    4:33 pm                naturalgrump:   Q2 #chrchat – there's those who will argue that for cost saving, get rid of the unnecessary. It's about context of the organisation.

    4:34 pm                joningham:         & of course, from a UK perspective, #SpendingReview has huge implications for public sector HR transformation / outsourcing #chrchat

    4:34 pm                garelaos:              They should be > RT @mariogastaldi: #chrchat HR competencies will become embedded in the line? #chrchat

    4:34 pm                mariogastaldi:    @AndySpence yes, in fact those challenges are not likely to come from withing #chrchat

    4:35 pm                olliegardener:    How wonderful to get rid of what really IS admin. The time and the freedom to provide real value to business and employees alike #chrchat

    4:35 pm                joningham:         Doesn't it just reduce HR Ops to… @KevinJBall: #chrchat Outsourcing reduces HR to cost-based admin mgt cost before mgt of people. #chrchat

    4:36 pm                garelaos:              one person in outsourcing i know is convinced that prof HR ie non admin, specialist will be oursourced and big growth area #chrchat

    4:36 pm                olliegardener:    An HR function that CAN be replaced, should be! no?? The dept needs to provide specialist service = value to specific business #chrchat

    4:36 pm                joningham:         Finding it difficult to keep up with conversation again! #chrchat

    4:37 pm                naturalgrump:   Have to be careful though, cutting out the crap* (admin) means a devolution of responsibility and expect someone else can do better #chrchat

    4:37 pm                joningham:         Perhaps one of duties of host should be to write a summary of it all! (as well as turning up on time!) lol #chrchat

    4:38 pm                KevinJBall:           #chrchat I don't know an organisation where the staff speak well of the outsourcer. Pretending it could make HR strategic was a lie.

    4:38 pm                naturalgrump:   @joningham or have 2 facilitators? One to pose questions and chair, the other to actively engage? #chrchat

    4:38 pm                naturalgrump:   RT @KevinJBall: #chrchat I don't know an organisation where the staff speak well of the outsourcer. Pretending it could make HR strategic was a lie.

    4:38 pm                garelaos:              I remember BP saying 10 years ago they were going to completely outsource HR, top to bottom. Eerrr… ๐Ÿ˜‰ #chrchat

    4:39 pm                olliegardener:    Agreed! RT @naturalgrump: Have to be careful though, means a devolution of responsibility and expect someone else can do better #chrchat

    4:39 pm                andyspence:      @joningham Jon – do you think there will be more HR Outsourcing in UK public sector in nxt few years? #chrchat #hroeurope

    4:39 pm                garelaos:              @andyspence Hi Andy, glad to have made it #chrchat

    4:39 pm                ALISONCHISNELL:            I've experienced both – outsourced HR whilst at O2, which was OK but tricky managing HR supplier. Have to say prefer in-house #cHRchat

    4:39 pm                mariogastaldi:    @garelaos I hear HR people with that vision; they see themselves in a different, more strategical, role. #chrchat

    4:40 pm                joningham:         3 minutes ago Favorite Retweet Reply Hey Gareth, well don – much appreciated RT@garelaos Hi folks, made it for the last 25 mins! #chrchat

    4:40 pm                andyyoung2:      RT @garelaos: contact I know is convinced that prof HR ie non admin,specialist will be oursourced and big growth area #chrchat #outsourcing

    4:40 pm                olliegardener:    Lol! ๐Ÿ™‚ RT @joningham: And I really must stop using lol so much – irritating myself by it! #chrchat

    4:41 pm                andyspence:      @garelaos I was involved in 1st transitions, for recruitment – small #chrchat world !

    4:41 pm                HRMargo:            @joningham Never stop loving, and embracing your #hashtag #chrchat reaching out & building community is the most gratifying exp in life

    4:41 pm                mariogastaldi:    RT @joningham: And I really must stop using 'lol' so much – irritating myself by it! #chrchat

    4:42 pm                garelaos:              @andyspence I think shared services/operations is a real opportunity in the public sector but does it have to be outsourced? #chrchat

    4:42 pm                KevinJBall:           RT @garelaos Prof HR ie non admin specialist will be oursourced and big growth area> Heard it too – commoditised HR ignores culture #chrchat

    4:42 pm                andyspence:      Q3 – will social media transform #hr ? #chrchat #hroeurope

    4:43 pm                naturalgrump:   @garelaos agreed – it needs to be a carefully thought through implementation. It should be a success – the devil's in the detail #chrchat

    4:43 pm                garelaos:              @andyspence it is indeed! Plenty to talk about over impromtu #connectinghr tweetup! #chrchat

    4:43 pm                joningham:         Lol back at you! RT@olliegardener Lol! ๐Ÿ™‚ RT @joningham: And I really must stop using lol so much – irritating myself by it! #chrchat

    4:44 pm                naturalgrump:   Q3 NO. Social media is just another form of communication. There's nothing special about it, nor is there a hidden formula #chrchat

    4:44 pm                andyspence:      @kevinjball I think service varies. Agree that HR Outsourcing alone is NOT HR transformation – its only a possible component #chrchat

    4:44 pm                garelaos:              @andyspence I think social media will transform organisations, not HR. HR will adapt. The biggest opportunity is for org as a whole #chrchat

    4:45 pm                naturalgrump:   HR's main challenge with social media, is to keep up with the different technologies that are produced almost weekly #chrchat

    4:45 pm                TweetupNews:                 RT @andyspence it is indeed! Plenty to talk about over impromtu #connectinghr tweetup! #chrchat @andyspence it is ind.. http://bit.ly/9vCdrT

    4:45 pm                olliegardener:    q3. I'm working to make improve L&D ๐Ÿ™‚ I think it already has changed recruitment sustancially and internal comms. Will? Has?! #chrchat

    4:45 pm                KevinJBall:           #chrchat Prof HR outsourcing presumes all orgs and all HR is the same. Just not true. Success is differentiation not homogenization.

    4:45 pm                naturalgrump:   RT @KevinJBall: #chrchat Prof HR outsourcing presumes all orgs and all HR is the same. Just not true. Success is differentiation not homogenization.

    4:46 pm                mariogastaldi:    @naturalgrump on one hand it is, but is determining huge changes in social interactions, and the way an org works #chrchat

    4:46 pm                WillCleare:          @andyspence Q3 will SoMe transform #hr? Yes it will play it's part as have e-mail, internet, desktops, laptops in past #chrchat #hroeurope

    4:46 pm                KevinJBall:           RT @garelaos: @andyspence I think social media will transform organisations, not HR. HR will adapt. The biggest opportunity is for org as a whole #chrchat

    4:47 pm                KevinJBall:           RT @garelaos I think social media will transform organisations, not HR. The biggest opportunity is for org as a whole #chrchat>> Agreed !!

    4:47 pm                olliegardener:    Improved communication has tranformed a fair few things in the past mind! RT @naturalgrump: NO. SoMe just another form of comms #chrchat

    4:47 pm                mariogastaldi:    @WillCleare I see a more profound impact here … yet it depends by what we mean by HR (which activiites) #hr #chrchat #hroeurope

    4:47 pm                joningham:         Huge. Shame Mat @rafadavies isn't with us! RT@ AndySpence Jon – will there be more HR Outsourcing in UK public sector? #chrchat #hroeurope

    4:47 pm                naturalgrump:   @mariogastaldi not sure about that. There's changes in social interactions but nothing that is innovative or fundamental #chrchat

    4:48 pm                gmcglyne:           #chrchat Q3 SoMe massively blurs the boundary of the organisation – so HR and Marketing cant draw a line between themselves any more

    4:48 pm                naturalgrump:   #chrchat if you look at it, right now SoMe is a big distraction. No-one knows how it should be utilised truly. And maybe it shouldn't be.

    4:48 pm                joningham:         Q3. I think it will do – in same way as E2.0 for organisation (which is more important). More blog posts to do on this… #chrchat

    4:49 pm                andyyoung2:      Not sure weekly realistic RT @naturalgrump: HR main challenge with s media to keep up with technologies produced almost weekly #chrchat

    4:49 pm                andyspence:      I need to leave #chrchat and thanks to @joningham – going to a brewery with some HR people! Thanks for great debate, enjoyed it..

    4:49 pm                naturalgrump:   #chrchat what I mean to say is, until that distraction becomes overwhelming, organisations will just get swept up in the enthusiasm

    4:49 pm                naturalgrump:   @andyyoung2 I'm just exaggerating ๐Ÿ˜‰ #chrchat

    4:50 pm                joningham:         I'll be staying on… (another 10 minutes) #chrchat

    4:50 pm                mariogastaldi:    @naturalgrump if you focus on admin/ low value activities maybe. If HR focused on interactions shaping the system: huge impact ๐Ÿ™‚ #chrchat

    4:50 pm                naturalgrump:   @AndySpence Exactly – then the fax, telex… #chrchat how did we 'control' those

    4:50 pm                olliegardener:    SoMe can help org connect and engage better with employees. HR can be an enabler, or a stumbling block. But it will happen #chrchat

    4:51 pm                gmcglyne:           RT @olliegardener: SoMe can help org connect and engage better with employees. HR can be an enabler, or a stumbling block. But it will happen #chrchat

    4:51 pm                mariogastaldi:    RT @olliegardener: SoMe can help org connect and engage better with employees. HR can be an enabler, or a stumbling block. But it will happen #chrchat

    4:51 pm                joningham:         @andyspence is going to a piss-up in a brewery (Heineken) #chrchat

    4:52 pm                mariogastaldi:    RT @olliegardener: sum cn help org connect & engage better w/ employees. HR cn B an enabler, or a stumbling block. But will happen #chrchat

    4:52 pm                WillCleare:          @mariogastaldi as @olliegardener has hi-lighted – SocRec is massive and LnD is next…Personnel (admin)? Not so sure #hr #chrchat #hroeurope

    4:52 pm                naturalgrump:   @mariogastaldi agreed. I think it'll determine a new way of collaborating rather than social interaction though #chrchat

    4:54 pm                naturalgrump:   @olliegardener I've been very active (maybe too much) in using it to connect with employees. It's been brilliant. #chrchat

    4:55 pm                mariogastaldi:    @joningham @andyspence will you explain the dumb italian what is a piss-up in a brewery ๐Ÿ™‚ #chrchat

    4:55 pm                garelaos:              i think socmed IS fundemental in the way it allows us to connect. Once the noise dies down about tech, benefits will emerge #chrchat

    4:56 pm                garelaos:              We got over excited about the 'internet' remember. Only now are we seing the REAL benefits of global connectivity. SM will b same #chrchat

    4:56 pm                joningham:         Bonus Q from @AndySpence Which will transform #HR more in the next 5 years? 1 Social Media 2 Oracle Fusion 3 HR Outsourcing ? #chrChat

    4:56 pm                garelaos:              @mariogastaldi A few drinks down the pub! #chrchat

    4:56 pm                olliegardener:    Increased comms 'outsource' some tasks to own employees. Increased awareness of the latent potential and capacities inhouse. #chrchat

    4:57 pm                naturalgrump:   @garelaos Agreed. It's taken businesses and communities more than a decade to realise what the internet is capable of doing for us #chrchat

    4:57 pm                gmcglyne:           #chrchat bonus Q SoMe by a huge distance

    4:57 pm                WillCleare:          …and I'm spent! Thanks all at #chrchat. I look forward to the transcript. Look out for info on #cHRchat4 next Wed 24/11 at 1pm #hr

    4:57 pm                mariogastaldi:    @garelaos thanks seemed worse … #chrchat

    4:57 pm                olliegardener:    Win-win! RT @naturalgrump: Ive been very active (maybe too much) in using it to connect with employees. Its been brilliant. #chrchat

    4:57 pm                naturalgrump:   @garelaos the expectation to understand SoMe here and now is unrealistic and fruitless #chrchat

    4:58 pm                garelaos:              @joningham @AndySpence well it wont be Oracle fusion!! lol Outsourcing might simplify HR, not transform it. So that leaves SM! #chrchat

    4:58 pm                joningham:         OK, formal hour of #chrchat coming to a close. Do stay around and continue the chat if you wish….

    4:58 pm                naturalgrump:   @joningham that's far too loaded a question, sorry not going to answer. #chrChat

    4:58 pm                KevinJBall:           @joningham #chrchat Only social media has the potential to transform. Other 2 are mechanising = incremental change not step change.

    4:59 pm                joningham:         @garelaos @AndySpence Fusion's been well through through – just wait! #chrchat

    <

  3. AndySpence Says:

    Here is a great contribution to the debate from Bruce Lewin at FourGroups,  @FourGroups ,

    What is Transformation ?

    http://fourgroups.com/blog/archives/02/video-what-is-transformation/

    Many thanks Bruce!

  4. Top 10 HR Transformation Articles in November & December Says:

    […] 9. What Next for HR, Connecting HR at HRO Europe, from HR Transformer Blog I enjoyed speaking on the expert panel at the HRO Summit Europe Conference in Amsterdam with Peter Cappelli, Jon Ingham, Nigel Perks, Jane Owen Jones. Jon and myself carried on the conversations from the Plenary Expert Panel and opened up online with a #HRChat – you can read the transcript here…..watch out for other HR Chats, at Connecting HR site.   […]

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